This recently published blogpost is a hugely valuable and important contribution towards the growing body of literature that details clear tactics for how humanitarian organisations can engage communities through social media & messaging apps like WhatsApp. You can read the full story including the six key findings and full memo by the @UNHCRInnovation team
https://medium.com/unhcr-innovation-service/six-key-findings-from-engaging-communities-through-messaging-apps-95a9291818f7