Turn.io provide general insights in Turn user interface of the interactions done over WhatsApp platform. These insights include number of users we are chatting to, number of messages sent or received, most used FAQ, open/close conversations, human/vs bot response etc. Having said that, we do expose all the data using external integrations such as Bigquery. You can easily build you custom dashboards using Bigquery and google data studio tools once you have the data.
We don't have a default machine learning tool but you can integrate Turn with external machine learning tools.